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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Setup an alias for iOS

Note: You can use a maximum of 3 aliases in the Light package. In the Standard package you can use up to 10 aliases and up to 25 aliases in the Premium package. If you are using your own domain with mailbox you can use 25 aliases in the Standard package, and 100 aliases in the Premium package.

Using an Alias on iOS (updated for iOS 18)

If you have set up an alias with us, you can also use it on your iPhone or iPad. We do not provide support for mail clients (since there are simply too many and we do not develop this software), but because the function is a bit hidden, we would like to point it out here.

Attention: This guide only works for mailbox accounts that are set up for IMAP access. If you use ActiveSync for your mails instead, you unfortunately cannot set up aliases.

How to set up an alias on iOS 18

  1. Open the Settings app and navigate to Apps → Mail → [Your IMAP account] → Account Settings (iOS 18).
  2. Tap on Email (on iOS 17 and earlier: Settings → Mail → Accounts → Your IMAP account → Account → Email).
  3. Tap on Add Another Email Address.
  4. Enter your (already existing) alias address and tap the Return key on the keyboard.
  5. The alias will now appear under the email addresses. Tap on Account to go back, and then on Done to save the changes.
  6. When you now compose a mail, tap twice in the “From:” field to open the selection menu. Swipe up or down to choose your alias.

Your alias is now ready – you can use it for sending mail from your iOS device in the future.