Skip to main content

Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and adapted. We thank you for your understanding and look forward to providing you with up-to-date information on using mailbox.

Please note: The knowledge base has changed slightly. Categories have been adapted and URLs stored in the old knowledge base may no longer be valid.

E-mail configuration

info

If two-factor authentication is enabled, you must use an application-specific password when setting up external applications (e.g., calendar/address book apps, WebDAV clients, Drive synchronization tools, or Exchange ActiveSync).

Further information: Application-specific passwords for external applications

Set Up Other Mail Clients Manually

Our servers are configured so that current mail clients can automatically detect the necessary settings based on your mail address (@mailbox.org). This means that, in most cases, no manual setup is required.

Mail Address & Password for Authentication

Login always consists of the following credentials:

UsernamePassword
Your main mail address, e.g. john.doe@yourdomain.orgYour mailbox password or an application password (if two-factor authentication is enabled)

Note: If you have activated two-factor authentication (2FA), you cannot use your normal mailbox password for external mail clients. In this case, you must create and use a dedicated application password for each mail client in the mailbox settings under All settings | Security | Application passwords.

Incoming Mail Server, Ports, and Encryption

ProtocolServerPortConnection SecurityAuthentication Method
IMAPimap.mailbox.org993SSL/TLSYour mailbox password or application password
POP3pop3.mailbox.org995SSL/TLSYour mailbox password or application password

Outgoing Mail Server, Ports, and Encryption

ProtocolServerPortConnection SecurityAuthentication Method
SMTPsmtp.mailbox.org465SSL/TLSYour mailbox password or application password
SMTP (alternative)smtp.mailbox.org587STARTTLSYour mailbox password or application password