How do I terminate my mailbox.org account?

A cancellation of your account is generally not necessary, as you have a fixed term according to your deposit and chosen plan. Once the term expires and you do not actively renew the contract, it will be automatically terminated. You can find the end of your term in your current contract. A refund or monetary compensation for the remaining term is not possible.

Cancellation with immediate deletion of all data

Warning: If you cancel your account via the mailbox.org web client, the cancellation takes effect immediately, and your account and all associated data will be deleted.

To proceed, please navigate to the mailbox.org web client under "Settings (1) | mailbox.org (2) | Cancel Account (3)." Optionally provide a reason for cancellation or an accompanying message and/or click on "Send Cancellation" (4) (Figure 1).

(Figure 1: The cancellation form with immediate deletion of your account.)

Cancellation with a scheduled date

You also have the option to schedule a cancellation. To do so, follow the link in the footer of our website under "mailbox.org Cancel contracts here" (5) (Figure 2).

(Figure 2: Use this link to access the form for scheduling a cancellation.)

In the following form, you can now specify a particular date for the "End of Contract" (6). Fill in the remaining fields with the required data and finally click on "Cancel Now" (7) (Figure 3).

(Figure 3: Set a date for the desired contract termination before submitting the cancellation.)

How can we improve our service?

We regret that you wish to cancel your mailbox.org account. Perhaps we can still assist you or improve our service for the future. Is there anything we can do better in support, or do you have additional suggestions and requests? We would be happy to help resolve any issues you may have.

If you only want to change your primary email address, please do not cancel your account. Instead, simply create a new alias, which you can set as your primary address while keeping your account with all its data and settings. If you cancel your account, your primary address (@mailbox.org) and any aliases will be blocked for at least 90 days. The lock period depends on the plan and age of the account. You will no longer be able to log in with these email addresses immediately. This also protects you from identity theft.