FAQ Articles

📄️ Browser add-ons settings

There are a few add-ons for Mozilla Firefox that will limit browser functionality for the benefit of better security and to protect the user from tracking software. The following tips and hints will help you configure some of the add-ons that are commonly used with Firefox.

📄️ Can I trust the staff at mailbox.org

This is an extremely valid question because if you are unable to encrypt everything you send or receive, the operator of your mail server may soon know more about you than your doctor, your lawyer, and your accountant combined. Under About Us, you can find a detailed personal description of us as well as information about our history and our reasons for operating mailbox.org. Read this section and think about whether you can – or would like to – place your trust in us. And we ask you to encrypt your communication whenever possible. The fact of the matter is: We at mailbox.org do not even want to be able to read your e-mails.

📄️ Compatible Web Browsers

For the best user experience, please use a modern and up to date web browser and allow JavaScript and Cookies while visiting office.mailbox.org. Please make sure to regularly update your browser, as this enables you to use the latest encryption methods.

📄️ Connection problems with local mail clients

Customers can configure local e-mail clients such as Mozilla Thunderbird or Microsoft Outlook to access their mailbox.org accounts and messages. Sometimes, there are connection problems, for which there may be different reasons. However, in our experience, there are two in particular that stand out:

📄️ E-mail recovery

Note: The features mentioned in this article are available for free in all packages except the Light package. In the Light package e-mail recovery is available for a fee .

📄️ Email credentials at stake when using mail apps

Microsoft offers Outlook for Android and iOS phones and tablets. This mobile app offers support for IMAP mailboxes and management for contacts and calenders.

📄️ Encrypted mailbox in combination with Guard

Our Encrypted Mailbox is 100% compatible with the functionality offered by mailbox.org Guard.

📄️ Features of our Jabber server

Note: The features mentioned in this article are available in all packages except the Light package.

📄️ How can I get more storage space

You wish to increase your storage space for your files and e-mails? This is done very easily.

📄️ How do you filter and block spam and viruses

We filter received and sent e-mails to detect spam and viruses. We also use greylisting and text pattern recognition, in addition to the use of RBL checks, which ensure that known spam mail servers are blocked. These systems are designed to detect combinations of different characteristic properties so that e-mails containing spam or viruses can be securely identified and filtered out.

📄️ How to configure the Tor Browser

Users can access the mailbox.org Office web interface via the Tor Browser. For this, we recommend setting the security level to **Medium-High** as shown in the screen shot below.

📄️ How to use the callback service

mailbox.org offers a telephone callback service for all customers in the PREMIUM plan. This article explains how to request a callback, and what information you may need for identification purposes.

📄️ Introduction to Jabber XMPP

Note: The features mentioned in this article are available in all packages except the Light package.

📄️ Protection from Password-Leaks - Integration of have-i-been-pwned at mailbox.org

Data Breaches

📄️ Refer a friend

Any user with a paid-up mailbox.org account can invite their friends and relatives to join mailbox.org – just visit your account settings page. As a benefit, new customers who were referred by existing users receive 3 months’ worth free credit for the basic „Secure Mail“ price plan. The following article gives an overview about some basic facts and answers frequently-asked questions.

📄️ Setup other e-mail clients manually

We have configured our servers to enable current e-mail clients to automatically detect the required settings based on your e-mail address (@mailbox.org). This means typically no manual setup is required.

📄️ The mailbox.org Help Section

If you find yourself in need of advice around the mailbox.org Office software, have a look at our Help Section.

📄️ The Tor exit node of mailbox.org

In order to promote anonymity on the internet and to protect our customers against unwarranted surveillance, we decided to operate a dedicated Tor exit node in our data center. This Tor node will provide added security for our customers who are also users of the anonymisation service Tor Onion Router at the same time.

📄️ The website is not working properly

If our website is not loading properly or if it looks strange, you may be using an outdated web browser. At mailbox.org, we use up-to-date encryption mechanisms – and that starts with the way in which the website loads. Older browsers do not support these mechanisms and for this reason, you are not able to connect to our website.

📄️ What are the differences between mailbox.org for business and mailbox.org for private users?

mailbox.org Business

📄️ Where are the servers located

The mailbox.org servers are located at two separate locations in Berlin. We have secure physical access to each of these locations. Our Internet lines follow different routing paths and are owned by different providers. High capacity, large data volumes, short routing paths: When selecting our locations, the most important criterion, apart from ensuring that the given locations fall under German jurisdiction, was the quality, not the price. This means that biometric access controls, power supply with multiple physical redundancy, cooling systems, and continuous system monitoring are integral to the international standards upheld in our data centers.

📄️ Where to find the settings in mailbox.org

Since June 2020 the "settings" button in the online office of mailbox.org was moved. You can now find it when you are logged in at mailbox.org and click on the cogwheel symbol in the upper right corner. It is located between the help and the avatar button (the circle with your initials).

📄️ Which data do we store and for how long

Here at mailbox.org, data privacy is something we take very seriously. Still, even at mailbox.org, there is some customer data that we need to capture and store in order to guarantee seamless server operation, and with it, top security for your data. We also need to be able to show you that our systems are working as intended and that we are fulfilling our services to you as agreed.

📄️ Which PGP standards are supported

E-mail encryption with mailbox.org Guard is 100% compatible with the OpenPGP Standard.

📄️ Why am I getting spam in my mailbox

Some mailbox.org users complain that they receive a lot of spam in their mailbox. We would like to explain the reasons for this, why it happens, and how spam filters work.