Account Articles
📄️ Audriga - Your e-mail migration service
Information: The service of Audriga is only available in the packages Standard and Premium. This service is free for all our customers.
📄️ Can I use aliases with mailbox.org Guard
Our mailbox.org Guard will only ever use one active key pair for your account, namely the one marked “current” in the Guard PGP Settings. The same key will be used for all your e-mail aliases when you open any encrypted messages sent by other Guard users.
📄️ Changing the accounts main e-mail address
So you created a mailbox.org account and now you would like to change your main e-mail address? No problem at all – our developers have just added a feature that allows designating any existing alias as the account’s main e-mail address. The feature can be found in the account configuration section: After login, click on the cogwheel symbol in the upper right corner of the interface, and then go to “Settings → mailbox.org → E-Mail Aliases”. Once an alias has been created, it can then simply be selected as the account’s main address via the drop-down menu provided.
📄️ Data Synchronization - Overview
Our mailbox.org Office interface provides you with a number of different options for synchronizing your calendars, address book, e-mails, and files with your different devices. This overview is intended to help you select the right option for you. Here we list the synchronization methods for the different systems (though with some hard work, you may be able to find more… :-))
📄️ Divide or unite Team Mail accounts - formerly known as Family Accounts
Note: The features mentioned in this article are available in all packages except the Light package.
📄️ Do-It-Yourself Migration
If you would prefer not to use the Audriga migration service, you can also transfer your data to us yourself. There are a few things you will need to know.
📄️ Forgotten your password
As a provider of anonymous email inboxes, we are in the difficult position of not having any personal information about you other than what you voluntarily provide to us. Since we don't know whether you are using your username or a pseudonym, we need another way to verify that you are really the owner of the account for which you don't have the password. Sure - otherwise any third party could contact us to reset the password to e.g. your account.
📄️ Google Captchas during account registration
Why does mailbox.org use a Google CAPTCHA in the account registration form?
📄️ How can I reset my Guard password
Unfortunately, you can’t.
📄️ How do I terminate my mailbox.org account
We’re sad to hear you wish to cancel your e-mail account with us. If you could please provide feedback for us it would be much appreciated as that will allow us to improve our service.
📄️ How is the private key protected
What measures are in place to prevent server administrators or anyone else but me from accessing my private key?
📄️ How to recover a deactivated account
How can I recover my account after it has been deactivated?
📄️ How to set up team accounts
What are team accounts?
📄️ How to use two-factor authentication - 2FA
mailbox.org offers everyone the option to use Two-Factor Authentication („2FA“).
📄️ mailbox.org free 30-day trial account
Free 30-Day Trial Account
📄️ Move away from Gmail to mailbox.org - step-by-step
Would you like to move your entire data and e-mails away from Google to mailbox.org?
📄️ New price plans available at mailbox.org
Seven years after we started out with mailbox.org, we are now introducing a new set of price plans. By doing so, we are creating a simpler and more flexible pricing system that is easier to manage, and that also reflects many ideas and feedback received from our active user base.
📄️ Personalize App Launcher Bar
Since our last update to Open Xchange 7.10 you can choose from a wide variety of quick launch icons.
📄️ Sharing with mailbox.org users
It is possible to form groups to easily share calendars, contacts, files, or task lists with each other. Please have a look at the faq of family accounts.
📄️ Synchronization with Google is not working
Problems can occur when syncing mailbox.org accounts with Google services: Google blocks access from mailbox.org. This issues an error message in the mailbox.org Office interface, indicating that the access data is incorrect.
📄️ Team accounts (former Family accounts) - questions and answers
Note: The features mentioned in this article are available in all packages except the Light package.
📄️ Team Mail – How to set up a shared email inbox
Note: The features mentioned in this article are available in all packages except the Light package.
📄️ Team Mail - How to set up shares
Note: The features mentioned in this article are available in all packages except the Light package.
📄️ What is an alias and how do I use it
If you're seeking more flexibility in creating and managing email addresses or need specific addresses for particular purposes, consider using aliases at mailbox.org. They can assist you in effortlessly generating additional email addresses, thereby protecting your primary address from spam or misuse. Much like disposable addresses, with email aliases, you can permanently establish separate email addresses for specific use cases. We'll detail how this technically works and how it can enhance your privacy, security, and inbox organization.
📄️ When is a deleted address available again
Information: E-mail-addresses are being block for re-registration for 90 days in the Light-package, for at least 1 year in the Standard package and for at least 2 years in the Premium package.
📄️ Where is the logout button
For safety reasons, always log out when your mailbox.org Office account is not in use.
📄️ Why do I need to provide a name during registration
When you create a new account at mailbox.org, we do need a full name to process the registration. However, we won't actually check your identity at any time, hence stating an arbitrary pseudonym here will be sufficient. This means anonymous registration at mailbox.org is absolutely possible.