Account Articles

📄️ Backing up and restoring data (backup and restore)

This article has been updated for beta users. You can find the new version for beta users further below.

📄️ Audriga - Your e-mail migration service

This article has been updated for Beta users. You can find the new version for Beta users further below.

📄️ Can I use aliases with mailbox.org Guard

Our mailbox.org Guard will only ever use one active key pair for your account, namely the one marked “current” in the Guard PGP Settings. The same key will be used for all your e-mail aliases when you open any encrypted messages sent by other Guard users.

📄️ Changing the accounts main e-mail address

So you created a mailbox.org account and now you would like to change your main e-mail address? No problem at all – our developers have just added a feature that allows designating any existing alias as the account’s main e-mail address. The feature can be found in the account configuration section: After login, click on the cogwheel symbol in the upper right corner of the interface, and then go to “Settings → mailbox.org → E-Mail Aliases”. Once an alias has been created, it can then simply be selected as the account’s main address via the drop-down menu provided.

📄️ Data Synchronization - Overview

Our mailbox.org Office interface provides you with a number of different options for synchronizing your calendars, address book, e-mails, and files with your different devices. This overview is intended to help you select the right option for you. Here we list the synchronization methods for the different systems (though with some hard work, you may be able to find more… :-))

📄️ Divide or unite Team Mail accounts - formerly known as Family Accounts

Note: The features mentioned in this article are available in all packages except the Light package.

📄️ Do-It-Yourself Migration

If you would prefer not to use the Audriga migration service, you can also transfer your data to us yourself. There are a few things you will need to know.

📄️ Forgotten your password

As a provider of anonymous email inboxes, we are in the difficult position of not having any personal information about you other than what you voluntarily provide to us. Since we don't know whether you are using your username or a pseudonym, we need another way to verify that you are really the owner of the account for which you don't have the password. Sure - otherwise any third party could contact us to reset the password to e.g. your account.

📄️ How can I reset my Guard password

This article has been updated for beta users. You can find the new version for beta users further below.

📄️ How do I terminate my mailbox.org account?

A cancellation of your account is generally not necessary, as you have a fixed term according to your deposit and chosen plan. Once the term expires and you do not actively renew the contract, it will be automatically terminated. You can find the end of your term in your current contract. A refund or monetary compensation for the remaining term is not possible.

📄️ How is the private key protected

What measures are in place to prevent server administrators or anyone else but me from accessing my private key?

📄️ How to recover a deactivated account

How can I recover my account after it has been deactivated?

📄️ How to set up team accounts

What are team accounts?

📄️ How to use two-factor authentication (2FA)

Starting April 2025, we are gradually introducing Login 2.0 for our customers, which includes an improved two-factor authentication. You can identify the appropriate guide in this article by the menu title under "Settings | mailbox.org":

📄️ mailbox.org free 30-day trial account

Free 30-Day Trial Account

📄️ Move away from Gmail to mailbox.org - step-by-step

Would you like to move your entire data and e-mails away from Google to mailbox.org?

📄️ New price plans available at mailbox.org

Seven years after we started out with mailbox.org, we are now introducing a new set of price plans. By doing so, we are creating a simpler and more flexible pricing system that is easier to manage, and that also reflects many ideas and feedback received from our active user base.

📄️ Personalize App Launcher Bar

Since our last update to Open Xchange 7.10 you can choose from a wide variety of quick launch icons.

📄️ Sharing with mailbox.org users

It is possible to form groups to easily share calendars, contacts, files, or task lists with each other. Please have a look at the faq of family accounts.

📄️ Synchronization with Google is not working

Problems can occur when syncing mailbox.org accounts with Google services: Google blocks access from mailbox.org. This issues an error message in the mailbox.org Office interface, indicating that the access data is incorrect.

📄️ Team accounts (former Family accounts) - questions and answers

Note: The features mentioned in this article are available in all packages except the Light package.

📄️ Team Mail – How to set up a shared email inbox

Note: The features mentioned in this article are available in all packages except the Light package.

📄️ Team Mail - How to set up shares

Note: The features mentioned in this article are available in all packages except the Light package.

📄️ What is an alias and how do I use it

This article has been updated for beta users. You can find the new version for beta users further below.

📄️ When is a deleted address available again

Information: E-mail-addresses are being block for re-registration for 90 days in the Light-package, for at least 1 year in the Standard package and for at least 2 years in the Premium package.

📄️ Where is the logout button

For safety reasons, always log out when your mailbox.org Office account is not in use.

📄️ Why do I need to provide a name during registration

When you create a new account at mailbox.org, we do need a full name to process the registration. However, we won't actually check your identity at any time, hence stating an arbitrary pseudonym here will be sufficient. This means anonymous registration at mailbox.org is absolutely possible.