FAQ about price plan changes
Effective as of July 2026
The requirements for secure digital communication are constantly increasing. Despite a significant rise in operation costs, we have kept our prices stable for over five years. With this price change, we are continuing to invest in the secure operation of our infrastructure in Germany as well as in the ongoing development of mailbox.
Our goal remains the same: to continue offering you a secure, reliable, and high-performance solution for your daily communication.
What's changing?
The Standard and Premium plans offer increased storage space for Mail and Drive. The storage space in the Light plan remains unchanged.
Standard plan
| Storage space | Old | New |
|---|---|---|
| 10 GB | 20 GB | |
| Drive | 5 GB | 10 GB |
Premium plan
| Storage space | Old | New |
|---|---|---|
| 25 GB | 50 GB | |
| Drive | 50 GB | 100 GB |
Which prices will change?
The prices for the Standard and Premium plans are changing. You can find an overview on our website: Price plans. The price for the Light plan remains unchanged.
When do the new prices take effect?
The new prices take effect on 15 July 2026 for new contracts.
Why are prices changing?
These price changes are necessary because we are facing higher operational costs. We have tried to offset these increased operational costs for as long as possible to keep our prices stable. However, it is now unavoidable that we pass on a fraction of these costs to you by increasing our prices.
Can I change my plan?
Yes, you can change your plan at any time. For information on changing your plan, see the article Changing your plan in our Knowledge Base.
Can I cancel my subscription?
Yes. You can find information about cancellation options in your account settings and in the cancellation form.
Where can I see my current contract term?
You can find your current contract term in your mailbox account under: Gear icon > All settings > Contract and payment > Contract
After the storage space increase, I no longer need any extra storage–how do I reduce it?
If you have purchased additional storage and no longer need it after the storage space increase, you can reduce it by following this path: Gear icon > All settings > Contract and payment > Contract > Get additional storage
Why has my direct debit authorisation been cancelled?
Existing direct debit authorisations were removed on 1 September 2026 for individual users if the following applied:
- The account was created before 15 July 2026,
- the direct debit authorisation had already been set up before the plan change and
- the plan change had not been actively agreed to by 31 August 2026.
If you are affected by this, please set up your direct debit authorisation again or choose another payment method to renew your contract. You can do this via the following path: Gear icon > All settings > Contract and payment > Payment.
My question was not answered—who can I contact?
If you have specific questions about your contract, our Support team is happy to assist you as usual:
- Support portal at https://support.mailbox.org
- Email at
helpdesk@mailbox.org
