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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Setting Up mailbox in the iOS Mail App

1. Setting Up the Mail App on iOS

On devices running iOS or iPadOS (iPhone or iPad), you can set up your new email account as follows:

1. Open the Settings app on your device.

Settings | Apps | Mail | Accounts | Add Account

2. Select the account type:

Other | Add Mail Account

2. General Information

FieldEntry
NameYour name
EmailYour mailbox email address
PasswordYour mailbox password
DescriptionOptional (e.g., "mailbox")

3. Server Settings (IMAP & SMTP)

Note: These settings usually do not need to be entered manually, as iOS automatically selects the most secure configuration.
You only need the following information if the automatic setup fails:

Incoming Mail (IMAP)

SettingValue
Serverimap.mailbox.org
UsernameYour full email address
PasswordYour mailbox password
Port993
EncryptionSSL
AuthenticationNormal password

Outgoing Mail (SMTP)

SettingValue
Serversmtp.mailbox.org
UsernameYour full email address
PasswordYour mailbox password
Port465 (up to iOS 12.3)
587 (from iOS 12.4)
EncryptionSSL
AuthenticationNormal password

Visual Step-by-Step Guide

The following images show you in detail how to set up your mailbox email account on iOS (iPhone/iPad).

Please follow the steps in order – from selecting the account type to entering the server settings.

Tip: If the setup completes automatically, no manual input is required. The screenshots mainly serve as a guide for manual setup or verification.

Step 1: Open Settings

Open the Settings app on your iPhone or iPad and navigate to the Mail app. Click on Mail and afterwards on Accounts.

Navigate to: Mail | Accounts | Add Account


Figure 1: Add account.

Step 2: Access Mail Accounts

Tap on "Other", then select "Add Mail Account".


Figure 2: Please click on Other.

Step 3: Choose Account Type


FIgure 3: Add mail account.

Step 4: Enter General Account Information

Enter your personal information:

  • Name
  • Email address (at mailbox)
  • Password
  • Description (e.g., "mailbox")


Figure 4: Add personal data.

Step 5: Server Settings (Manual, Optional)

If automatic setup fails, enter the server settings manually.


Figure 5: Manually enter server data.

Step 6: Done

After successful setup, the account will be displayed and is ready to use.
The configured mail account will appear in your device's system settings.