Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and adapted. We thank you for your understanding and look forward to providing you with up-to-date information on using mailbox.

Please note: The knowledge base has changed slightly. Categories have been adapted and URLs stored in the old knowledge base may no longer be valid.

Folder permissions lost

If you try to delete a folder with subfolders from your mailbox, you lose the access permissions of this folder. The subfolders can be found in the trash but cannot be deleted from there.
Our administrators have developed a solution for this issue together with Open-Xchange support.

Please note that our helpdesk cannot manually delete these folders for you.

Workaround for Linux

Connect to the IMAP server:

openssl s_client -crlf -connect imap.mailbox.org:993

a1 LOGIN username@mailbox.org

Get a list of the folders. The affected folders have the attribute /NoSelect.

Example output:

a1 LIST "" ""
LIST (\HasChildren) "/" INBOX - OK
LIST (\Noselect \HasNoChildren) "/" INBOX/TEST - damaged

If you want to recreate the folder TEST, simply run:

a1 CREATE INBOX/TEST

If you want to delete the folder TEST, you can do so in any mail client or with this command:

a1 DELETE INBOX/TEST

Workaround for Windows

Install the OpenSSL package from a trusted source as an *.exe file.

After installation, open the executable. In a default installation, the path to the file is typically:

C:\Programme\OpenSSL-Win64\bin\openssl.exe