Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Folder permissions lost

If you try to delete a folder with subfolders from your e-mail box, you lose the access permissions of this folder. The subfolders can be found in the trash, but cannot be eliminated from there.
Our admins have come up with a solution to this together with Open-Xchange support.

Please be advised that our helpdesk is not able to delete these folders manually for you.

Workaround Linux

connect to the IMAP-server:

openssl s_client -crlf -connect imap.mailbox.org:993

a1 LOGIN username@mailbox.org Password

Get a list of the folders. The affected folder have the attribute "/NoSelect".

a1 LIST "" ""

LIST (\HasChildren) "/" INBOX - OK
LIST (\Noselect \HasNoChildren) "/" INBOX/TEST - damaged

If you want to recreate the folder TEST, simply do this:

a1 CREATE INBOX/TEST

If you want to delete the folder TEST, you may do so in any e-mail client or with this command:

a1 DELETE INBOX/TEST

Workaround Windows

Install the OpenSSL package from a safe source as *.exe file.

Open the file. In our default installation the pathe to the executable was this C:\Programme\OpenSSL-Win64\bin\openssl.exe