Skip to main content

Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Sending e-mails with non-registered mail addresses - Sender address rejected not owned by user

Sending mails with other sender addresses – Error messages

If you try to send a message with sender addresses other than the aliases you are using, you will receive a non-delivery notification with the text:

Sender address rejected: not owned by user

To prevent address forgery and misuse, you can only send mails with sender addresses that are registered for your account as a mail address or alias.

Path: All settings | Mail aliases

If you attempt to use sender addresses that we cannot assign to your account or that are not hosted at mailbox, the mails will be rejected with the error message:

553 5.7.1 wrongaddress@example.com

Normally, you should only use sender addresses that you have registered as a mail address or alias, so that you can also receive replies or bounce messages for these addresses. However, in a business environment it may sometimes make sense to use many different sender addresses, for example to assign processes to a specific user or because automated booking systems send many mails.

Technically, these addresses would also have to be registered individually as aliases. However, if a catchall is configured for the domain in the account (@example.com), any usernames of this domain can be used as senders – and conversely, it is ensured that replies to these addresses can actually be delivered.

Not affected and still usable

  • Primary address
  • all aliases
  • Mail extensions
  • Alternative senders
  • Disposable addresses