Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Which data do we store and for how long

At mailbox, we take data protection very seriously. Nevertheless, we also have to collect and store certain data in order to ensure the smooth operation of our servers and thus the security of your data. In addition, we must be able to provide accountability to demonstrate that we have fully delivered our services to you and that our systems are functioning properly.

Which data we store, how long we retain it, and all other details on this topic can be found in our comprehensive Privacy Policy.