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No synchronization of external inboxes

Note: The features mentioned in this article are available in all packages except the Light package.

Many customers have linked e-mail accounts from other providers to our Web interface.

Some customers then also expect e-mails from external e-mail addresses to appear on other devices on which a account has been set up. But it does not work that way. Let us explain why.

Think about our Web interface as an e-mail client such as Thunderbird or Outlook. You have set up several e-mail addresses and the address has been configured by default.

If you now want to link additional external e-mail addresses, will access these addresses for you and display them in the Web interface. Nevertheless, the e-mails are still with the external e-mail provider. We only display them like an e-mail client.

If you now take your smartphone and use it to access your e-mails, only the e-mails will be accessed but not the e-mails that accesses from other addresses and only displays online.

If you want to manage all of your external addresses with, you need to set up forwarding from each external e-mail address so that these e-mails are redirected straight to your address. Your other e-mail provider will be happy to explain how to set up this forwarding function. Every e-mail provider has different user interfaces and methods for doing so. We therefore cannot provide a general tutorial on this subject.