Account Articles

📄️ Audriga - Your e-mail migration service

Together with our partner Audriga, we offer you a migration service for your mailboxes. Audriga is a service that specializes in the moving of accounts between providers and will handle all matters around the transfer of your data.

📄️ Can I use aliases with mailbox.org Guard

Our mailbox.org Guard will only ever use one active key pair for your account, namely the one marked “current” in the Guard PGP Settings. The same key will be used for all your e-mail aliases when you open any encrypted messages sent by other Guard users.

📄️ Data Synchronization - Overview

Our mailbox.org Office interface provides you with a number of different options for synchronizing your calendars, address book, e-mails, and files with your different devices. This overview is intended to help you select the right option for you. Here we list the synchronization methods for the different systems (though with some hard work, you may be able to find more… :-))

📄️ Demo account - test mailbox.org

So you want to try it before you buy it? We can certainly understand that. Test our mailbox.org Office to make sure it has what you need. Simply register for a free 30-day access to a test account.

📄️ Do-It-Yourself Migration

If you would prefer not to use the Audriga migration service, you can also transfer your data to us yourself. There are a few things you will need to know.

📄️ How can I reset my Guard password

Unfortunately, you can’t.

📄️ How is the private key protected

What measures are in place to prevent server administrators or anyone else but me from accessing my private key?

📄️ How to change my invoice data

Log in with your account data at https://setup.mailbox.org . After logging in, you are at the account level of the admin area. On the left side you will find the area for your billing data.

📄️ How to create aliases

Note: In the Standard package you can use up to 25 aliases and up to 100 aliases in the Premium package. The Light package does not include any aliases.

📄️ How to set up my domain name

Customers who use a business account at mailbox.org need to set up a domain name for their account before it can be used. The first step is to add a security key to the domain//setup.mailbox.org, click on the „+“ symbol and enter the domain name into the corresponding form field. (without the „www.“). After clicking on „Generate Security Key“, a warning message will appear that complains about a missing security key. However, note that the key information you will need in the next step is displayed as part of the message!

📄️ mailbox.org Business - Basic setup

Welcome to mailbox.org.

📄️ Move away from Gmail to mailbox.org - step-by-step

Would you like to move your entire data and e-mails away from Google to mailbox.org?

📄️ Personalize App Launcher Bar

Since our last update to Open Xchange 7.10 you can choose from a wide variety of quick launch icons.

📄️ Synchronization with Google is not working

Problems can occur when syncing mailbox.org accounts with Google services: Google blocks access from mailbox.org. This issues an error message in the mailbox.org Office interface, indicating that the access data is incorrect.

📄️ What is an alias and how do I use it

You can set up additional e-mail addresses – so-called alias addresses – on the settings page of the mailbox.org web interface. In the settings, select mailbox.org, and then E-Mail Aliases to enter your additional addresses.

📄️ Where is the logout button

For safety reasons, always log out when your mailbox.org Office account is not in use.