mailbox Business - FAQs

Differences between Business customers and private customers

mailbox Business

Business customers use the mailbox email service with their custom domain and receive a fully-fledged online office suite for all employees:

• Address book
• Calendar
• Tasks
• Drive, as well as online document editing for text and spreadsheets.

The costs consist of the fee for the service and support package, as well as the fees for the individual accounts created (depending on the selected feature set or plan).

Payment and data protection

As a business customer, you can conveniently pay by direct debit or by invoice.

In addition, you can conclude a Data Processing Agreement (DPA) with us, which defines the data protection framework conditions for data processing.

Central administration

The business account and employee accounts are managed centrally via a dedicated console. Depending on the service and support package selected, employee accounts can be assigned to different contexts.

This allows you to easily group together or separate clients, departments, locations or other units. Within a context, all members can find each other in the global address book.

Sharing permissions, e.g. for calendars or files, can be set up in the online office.

Support for Business customers

Support enquiries are processed as a matter of priority. Depending on the service and support package you have chosen, our Support team is also available by telephone.

Business customer plans

You can find the current Business customer plans on our website: mailbox Business plans

Note

The monthly price is calculated based on the selected service and support package plus the number and type of inboxes booked.

mailbox for private customers

The monthly cost of a private account depends on the plan chosen, which primarily differs in terms of the amount of storage space available. Private customers can also register and pay for an account anonymously if they wish.

You can find an overview of our private customer plans on our website: Prices and plans for private customers

Use your custom domain

Private customers can integrate their custom domain into the account to send and receive emails. The necessary steps are explained in a separate article in our Knowledge Base.

Online office for private customers

Private customers can – just like Business customers – use the full online office:
Calendar, address books, tasks, and Drive. All of these components can also be shared with others for reading, even if they do not have a mailbox account.

It is also possible to access these components together with a fixed group of other mailbox users. For this, we offer our family accounts.

A family account can consist of up to 10 independent mailbox accounts – ideal for families, shared flats, or hobby groups.

Please follow the steps described in the Knowledge Base for setting up a family account.

Security

Private customers have access to our extensive range of encryption options.
In addition, two-factor authentication can be activated for login.

Support for private customers

Telephone support is only offered to private customers in the Premium plan.
However, we are happy to answer support requests submitted via the customer portal during our business hours.

Special plans

For licensing reasons, we are currently unable to offer a special plan for registered associations or non-governmental organisations.

What do I need to do to use mailbox Business as a company?

Registration

Register a new Business account on the following page:

Register at mailbox

Use your custom domain for Business

As a company, you use your custom domain(s) with mailbox.

• Store the security key
• Set the corresponding MX records in your DNS

Create email addresses and forwardings

1. Log in to the console.
2. Click on an existing domain.
3. Click the plus icon to set up a new mailbox or a forwarding.

What is the global address book?

The global address book automatically contains all contacts of your context.
This address book cannot be edited.

• You can copy individual contacts into your own address books and edit them further there.
• Do you want to share contacts with other colleagues?
  • Create a new address book.
  • Add the relevant contacts there.
  • Share this address book with the desired people.

How do I set a new password for the account administration?

• Log in at Setup mailbox with the old password.
• If you have forgotten the password for the administration account, please contact our Support from the email address stored as the contact person.
• After logging in, click on the small pencil icon in the upper area of the information box.

How do I change my billing data?

You can do this in the same way as a password change.
After logging in, click on the small pencil icon in the upper area of the information box.

Meaning of the fields

Field	Description
Contact person email address	Our administrative contact. The address stored here is authorized to submit support requests.
Billing address	Monthly invoices are sent to this address. Make sure that this address is always accessible.
Contact person phone number	If your plan includes telephone support, this phone number is authorized to submit support requests.
Address	The address of your company.
Billing address same as main address	If your billing address differs from your company address, uncheck the box and enter the billing address in the now visible field.
Memo	Short note field. It does not accept email addresses to avoid misunderstandings.
Password	Input field for a new password of the administration account. Attention: No typo check! The entered value will become your new password after saving.
Account actions	Contains the button for timely termination of the contract. A submitted termination may be displayed directly on the start page in the information box.

Where can I find my invoice?

We will send you the invoices monthly to the stored address by email as a PDF file.