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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Family Account

Family accounts are independent mailbox accounts that are combined into a group. The members of this group can grant each other access to various resources (calendars, contacts, address books, ...), including with write or administrative access. In addition, all members of a group share common Drive storage space, the maximum size of which results from the sum of all booked megabytes. The user who created the family can also perform password resets if anonymous accounts have been locked out.

Up to 10 accounts can be combined as part of such a group, and family accounts must be created from an existing account. The new group members can be completely independent mailbox customers, with their own mailbox account, their own plan, and their own billing.

In this category you will find articles about how to create families, merge accounts, manage shared address books, tasks, documents, mails, and calendars, or list family members.