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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

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Opening a mailbox account

To open a mailbox account, we require you to provide a first and last name. However, since we do not verify this information at any point, you may choose any pseudonym. Especially in combination with Tor and the Tor access operated by mailbox, you can maintain complete anonymity this way.

The name in the mailbox web portal is necessary because, for example, you may work on tasks and files together with others or share them with third parties.

Sometimes a real name is necessary

If you intend to reuse the data of your Mail account (for example, to submit costs to your employer), you should enter your real name from the beginning. A later change of the invoice is unfortunately not possible – our system books deposits fully automatically and therefore also immediately generates a first invoice using the data stored under All settings | General | Personal data.


Figure 1: You can edit your personal data in your account – even fantasy names are possible; with us, you can remain anonymous..


Figure 2: Edit personal information