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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Access security for mailbox - 2FA, app passwords, and email passwords

Note

This article provides an overview of the different functions for securing your access to mailbox – including Two-Factor Authentication and Application Passwords. Each function is described in detail in a separate article.

Important after setup

Once you have activated Two-Factor Authentication, external programs such as Outlook, Thunderbird, DAVx⁵, or mobile calendar and address book apps can no longer access mailbox with your normal password. For this purpose, you must set up a so-called Application Password.

In this article, you will find an overview of the different options for securing your access to mailbox. We aim to clearly distinguish between the individual topics and therefore provide links to detailed guides.

Two-Factor Authentication (2FA)

Increase the security of your access with a second factor such as an authenticator app.

Guide: Activate Two-Factor Authentication at mailbox

Application Password for external programs

Specially generated passwords for mail clients, calendar and contact synchronization via CalDAV, CardDAV & more.

Guide: Create Application Passwords for external programs

Mail App Password

To secure an email client with a dedicated password or to allow access when Two-Factor Authentication is enabled, you can create any number of Mail App Passwords.

Guide: Mail App Password

Note for screen reader users

To edit a token (activate, deactivate, delete), it must first be selected. However, this cannot be done using the keyboard alone. Therefore, for screen reader users, it is necessary to disable CSS.

In Firefox, this can be done as follows:

Press the Alt key to open the option View | Page Style | No Style.
Now find the token that applies to you and select it with Enter. You can then re-enable CSS and the token will be displayed correctly.