Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

E-Mail app passwords

To protect a mail client with a dedicated password or to ensure access when two-factor authentication is enabled, you can create any number of mail app passwords. Simply follow these steps:

Create a mail app password

Navigate to All settings | Security | Mail app passwords.
Enter a name or note for the password under Password name (e.g. Thunderbird).
Select the protocols to be allowed (IMAP, SMTP).
Finally, click Generate password.

Figure 1: Menu item Mail passwords.

Figure 2: Generate mail passwords.

You can then use the generated password together with your mailbox mail address to sign in to the client as usual.

Answers for private customers

Create a mail app password​

Create a mail app password