Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and adapted. We thank you for your understanding and look forward to providing you with up-to-date information on using mailbox.

Please note: The knowledge base has changed slightly. Categories have been adapted and URLs stored in the old knowledge base may no longer be valid.

E-Mail app passwords

To protect a mail client with a dedicated password or to ensure access when two-factor authentication is enabled, you can create any number of mail app passwords. Simply follow these steps:

Create a mail app password

Navigate to All settings | Security | Mail app passwords.
Enter a name or note for the password under Password name (e.g. Thunderbird).
Select the protocols to be allowed (IMAP, SMTP).
Finally, click Generate password.

Figure 1: Menu item Mail passwords.

Figure 2: Generate mail passwords.

You can then use the generated password together with your mailbox mail address to sign in to the client as usual.

Answers for private customers

Create a mail app password​

Create a mail app password