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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Shared Address Books

Shared address books in the family account

The functions described in this article are available in all plans except the Light plan. If you have created at least two family accounts, you can collaboratively edit and view calendars, contacts in the address book, tasks, and files within this group. All family members are already listed in the global address book, but a separate shared address book for the family account can still be useful.

Shares in mailbox

Every share, that is everything that can be shared, is organized as a folder in mailbox. Sharing address books, calendars, tasks, and file folders therefore always follows the same pattern.


Figure 1: Screenshots to follow shortly

Creating an address book in the family account

To use an address book in the family account, a member with a family account must first create a new address book. To do so, open the mailbox Office, go to the Address book tab (1), click on the link Add new address book (Figure 2), and enter a suitable name (3).


Figure 2: Screenshots to follow shortly

Sharing the address book

To make the newly created address book available to other members of the group, open the context menu of the address book (Figure 3) by clicking on the icon with the three horizontal lines (4) and select the menu item Share / Permissions (5).


Figure 3: Screenshots to follow shortly

In the following dialog Permissions for folder Family address book, you can add several or all members of your group. There are different roles, which you can choose by clicking on the Details drop-down menu:

  • Author: read, write, and delete permissions
  • Editor: read and write permissions
  • Viewer: read-only access


Figure 4: Screenshots to follow shortly

Using the shared address book

All members of the group who have been granted access to the shared address book will find it in mailbox Office, under the Address book tab in Shared address books (Figure 5). Depending on their permissions, they can edit, delete,