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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Shared E-Mails

Shared mail folders in the family account

To be able to read and reply to mails together in a family account, the mails do not need to be forwarded to all members. Instead, you can simply create a new mail folder and share it by selecting other users. In Figure 1, the user has created the folder Family Mail in their inbox in mailbox Office, under the Mail tab.

Shares in mailbox

Every share, that is everything that can be shared, is organized as a folder in mailbox. Sharing address books, calendars, tasks, and file folders therefore always follows the same pattern.


Figure 1: Screenshot to follow shortly

Create a new folder by clicking on Add new folder. Then select Permissions in the same menu to grant access to individual users in the following window.

From now on, the other authorized users will also see this folder in their folder list, under Shared folders (Figure 2).


Figure 2: Screenshot to follow shortly

Move mails (automatically) into the family folder

You can then move mails (e.g., from the inbox) into this folder by opening the context menu of a mail (right-click or via the icon with the three horizontal lines), selecting Move, and choosing the shared folder (Figure 3) — or simply drag and drop the mail to its destination.


Figure 3: Screenshot to follow shortly

If you want certain mails (e.g., from specific senders) to be automatically moved into the shared folder, you can create a rule in Settings | Mail | Filter rules that automates this step (Figure 4).


Figure 4: Screenshot to follow shortly