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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and adapted. We thank you for your understanding and look forward to providing you with up-to-date information on using mailbox.

Please note: The knowledge base has changed slightly. Categories have been adapted and URLs stored in the old knowledge base may no longer be valid.

List Family Account Members

Administrators of the family account who have chosen the Joint billing plan will see a list of all family members on the Family account settings page, along with the option to appoint another family member as an administrator.


Figure 1: List of family members.

In addition, mailbox has already created a group that you can select and edit via All settings | Groups — this view also works if you have booked separate billing. However, family members can leave the group, and other accounts can become members of this group.


Figure 2: Family members are immediately displayed to the administrator under the Group menu function..

All members of this group have also been automatically added to the global address book — additional family members will be added there automatically as well.


Figure 3: Family members also end up directly in your contacts after setup.