Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

How can I disable the mailbox Guard

If you want to completely deactivate the mailbox Guard, you can contact our support team at https://support.mailbox.org. Our support staff will then verify your identity as the account holder and can subsequently deactivate the Guard for you.

Note: When resetting the Guard, all your stored key pairs on our servers will be deleted. If you have not created a backup of the keys, you will no longer be able to read or open the mails and data encrypted with them afterwards.