Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and adapted. We thank you for your understanding and look forward to providing you with up-to-date information on using mailbox.

Please note: The knowledge base has changed slightly. Categories have been adapted and URLs stored in the old knowledge base may no longer be valid.

How can I disable the mailbox Guard

If you want to completely deactivate the mailbox Guard, you can contact our support team at https://support.mailbox.org. Our support staff will then verify your identity as the account holder and can subsequently deactivate the Guard for you.

Note: When resetting the Guard, all your stored key pairs on our servers will be deleted. If you have not created a backup of the keys, you will no longer be able to read or open the mails and data encrypted with them afterwards.