How can I disable the mailbox Guard

If you want to completely deactivate the mailbox Guard, you can contact our support team at https://support.mailbox.org. Our support staff will then verify your identity as the account holder and can subsequently deactivate the Guard for you.

Note: When resetting the Guard, all your stored key pairs on our servers will be deleted. If you have not created a backup of the keys, you will no longer be able to read or open the mails and data encrypted with them afterwards.