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Answers for companies

The Business Knowledge Base is already largely up to date. A few individual articles are currently being revised and adapted. We thank you for your understanding and look forward to providing you with up-to-date information on using mailbox.

Please note: The knowledge base has changed slightly. Categories have been adapted and URLs stored in the old knowledge base may no longer be valid.

Inbox categories in the web client

Viewing categorized inbox emails

You can display the mails in your inbox sorted by specific categories. You may already know this feature from Gmail. mailbox also offers you five filter categories: General, Networks, and Purchases, whose names are predefined, as well as Newsletters and Favorites, which you can rename freely.

Activating the categories

To activate these “Inbox Tabs,” open your mailbox Office and select Mail from the colored bar. Then click Set categories (center right, below the colored bar).
In the Inbox section, you can activate the filter categories for your inbox via Use categories.


Figure 1: Define a suitable category directly via the function bar in Mail.

From now on, when you open the inbox of your mailbox account in the web client, you will see your categories above the message list: General, Networks, Purchases, Favorites, and Newsletters.

Configuring the categories

If you only want to display certain categories or rename the Newsletters and Favorites categories, go to All settings | General | Advanced settings | Manage categories...
Here you can make the desired adjustments.

Training the categories

The categories Networks and Purchases already contain predefined filters. However, they can continue to “learn.” You can also “train” the Newsletters and Favorites categories.

To adjust these filters, simply drag and drop a mail from the General list to the desired category. You will then be asked whether you want to display all mails from this sender (currently in your inbox or arriving in the future) in this category.