Welcome

Welcome to the mailbox Knowledge Base

Here you will find all the key information you need to successfully configure mailbox yourself. You will also find practical answers to frequently asked questions.

What is mailbox?

mailbox is a secure and privacy-compliant platform for your day-to-day communication. As well as traditional email, mailbox also supports collaboration: with mailbox Drive, you can store and manage files centrally, whilst mailbox Meet enables end-to-end encrypted video conferences. With Family accounts, you can share various features and manage content such as calendars and contacts together.

Set up your custom domain for sending and receiving emails and configure additional aliases as required. With mailbox Guard, you can ensure your emails are encrypted according to PGP and S/MIME standards.

Quick start

What would you like to do next? Here are our most popular articles — perhaps your topic is among them?

• E-mail configuration
• What is an alias and how do I use it?
• Using e-mails with a custom domain
• SPF, DKIM, and DMARC - How to improve spam reputation and avoid bounces
• How to configure e-mail clients automatically through DNS
• Migrate from Gmail to mailbox – step-by-step
• Setting up mailbox in the iOS Mail App
• FAQ on Family Accounts
• Payment at mailbox
• General FAQs

Help in mailbox Suite

You can access direct help on the features of mailbox Suite by clicking the question mark icon in the top right-hand corner of mailbox Office or in the relevant dialogue window.

Help on the mailbox Office homepage

Can't find what you're looking for?

If you can't find the answer to your question in the Knowledge Base or Help section, please visit our User Forum – this is where mailbox users help one another. If you have a specific query, feel free to contact our Support team by email (service scope depends on your plan).