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How to pay

For topping up your balance you have several payment options available after navigating to ‘Settings | mailbox.org | Add Credit to Your Balance’.

mailbox.org accepts the following payment options:​

  • Bank transfer
  • Creditcard
  • Cash payment by mail (regular letter, EURO only, no cheques)
  • Bank transfer
  • PayPal
  • Sofortüberweisung
  • giropay
  • Currently we do not accept payment via Bitcoin

Some options are quicker to verify (PayPal, Credit Card, Sofortüberweisung and giropay) and will therefore lead to a faster activation of your account. Make sure to just transfer the amount needed, since a refund is not possible (Figure 1).

Figure 1: Choose your preferred payment option.

Depending on your choice you will either be forwarded to the third-party provider for futher processing or are able to set up payment right away.

In case you get a warning​

Anonymity and Password Reset

Before being able to process your first payment you may be prompted with an option for setting up credentials for a password reset. You can easily provide these information by clicking on "Change Personal Data" (1). If you decide to skip this step, just proceed with "Top up your balance now" (2) and you will be able to choose your preferred payment option. Be aware though, in case of loosing access to your account we won't be able to help you regain access, since there verification is simply not possible without personal data (Figure 2).

Figure 2: We strongly suggest to set up at least a temporary e-mail in case you are loosing your password.

Updated Beta Article​

The following sections of this article have been adapted to the current beta version. Please note that the structure and naming of certain menus or functions may differ from the previous version.

Changes in Payment Process​

There are no fundamental changes in the payment process between the old and the new mailbox.org suite. The technical steps remain the same.

Add Credit to Your mailbox.org Account​

Figure 1: Choose your preferred payment option.

To use mailbox.org, you must have sufficient credit on your account.

Example "Your Current Plan"​

  • Plan: Premium
  • Monthly Price: €9.00
  • Additional Mail Storage: 0 GB (€0.00 / month)
  • Additional Cloud Storage: 0 GB (€0.00 / month)
  • Contract valid until: 2025-06-04

Payment Methods​

You can add credit using one of the following payment methods:

  • Bank transfer
  • Credit card
  • Cash by mail
  • Cash deposit to bank account
  • PayPal

Step-by-Step: Add Credit​

  1. Open the All Settings menu.
  2. Go to the Payments section.
  3. Click on Add Credit.
  4. Select one of the available payment methods.
  5. Follow the instructions to complete the payment.

Once the payment is successful, the credit will be added to your user account.

You can also check your contract duration anytime under the Add Credit menu.

Differences in the New mailbox.org Suite​

  • The interface of the new mailbox.org suite has been visually updated and modernized.
  • However, the payment process remains technically identical.

Note: The direct debit (SEPA) payment option becomes available only after at least one successful payment has been made.

Source​

For more information, visit the mailbox.org Knowledge Base.