Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

Where can I find the PIN for external users

If you forgot the PIN that is needed for external users wanting to access a temporary mailbox, do the following: Go to your e-mails, open the Sent objects folder, and select the first e-mail that was previously sent to the temporary mailbox. Open the context menu of that e-mail and find the menu option that says Check assigned PI__N to display the number.

check PIN
Alternatively you may have a look at the source of the first e-mail that was previously sent to the temporary mailbox. You will see the followig line:

X-OxGuard-PIN: 1234