Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

How can I disable the mailbox.org Guard

If you have decided against using mailbox.org Guard and would like to disable this functionality, please send a request to our support team via e-mail. They will first verify that you are the account holder and if this is the case, disable the Guard functionality for your account.

Please note: If you tell us to deactivate your mailbox.org Guard, the related encryption keys that were previously stored on our servers will be deleted. That means you will not be able to access any e-mails or data previously encrypted with these keys (unless you upload a local backup of your keys made earlier).