FAQ about price plan changes
Effective as of September 2026
The requirements for secure digital communication are constantly increasing. Despite a significant rise in operation costs, we have kept our prices stable for over five years. With this price change, we are continuing to invest in the secure operation of our infrastructure in Germany as well as in the ongoing development of mailbox.
Our goal remains the same: to continue offering you a secure, reliable, and high-performance solution for your daily communication.
What's changing?
The Standard and Premium plans now offer increased storage space for Mail and Drive. The storage space in the Light plan remains unchanged.
Standard plan
| Storage space | Old | New |
|---|---|---|
| 10 GB | 20 GB | |
| Drive | 5 GB | 10 GB |
Premium plan
| Storage space | Old | New |
|---|---|---|
| 25 GB | 50 GB | |
| Drive | 50 GB | 100 GB |
Which prices will change?
The prices for the Standard and Premium plans are changing. You can find an overview on our website: Price plans. The price for the Light plan remains unchanged.
When do the new prices take effect?
The new prices take effect on 1 September 2026 for new contracts.
Why are prices changing?
These price changes are necessary because we are facing higher operational costs. We have tried to offset these increased operational costs for as long as possible to keep our prices stable. However, it is now unavoidable that we pass on a fraction of these costs to you by increasing our prices.
Does the price change affect me?
Affected customers will be notified by email.
You can view your current mailbox price plans in the Business console under the following path: Account > Domain
What happens to existing contracts?
Your existing mailbox services will remain unchanged. Prices will change in accordance with the new conditions.
Are service packages also affected by the price increase?
No, our service packages are not affected by the price increase. You can find details in our Pricing overview.
Why does my mailbox account not show the storage upgrade yet?
The transition to the new storage sizes for Mail and Drive is happening gradually. It may therefore take a few days for the changes to be visible in your account.
If you have purchased additional storage and no longer need it after the storage space increase, you can reduce it by following this path: Gear icon > All settings > Contract and payment > Contract > Get additional storage
Can I change my price plan?
Yes. You can find information about the available mailbox price plans on our website.
Will anything change for EVAC?
No, the price plan terms for EVAC remain the same.
My question was not answered—who can I contact?
If you have specific questions about your contract, our Support team is happy to assist you as usual: via the Support portal at https://support.mailbox.org or by email at helpdesk@mailbox.org.
Additional FAQ for resellers
Do I need to take any action?
No. The new prices will take effect automatically on 1 September 2026. However, please consider whether and how you would like to communicate these changes to your customers.
Do the new prices also apply to new orders?
Yes. New orders and storage upgrades will be charged at the new rates starting 1 September 2026.
What happens to existing customers?
Please check the terms and conditions applicable to your reseller agreement as well as your own pricing structure.
