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Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

The Meet Speed-Test

The Speed Test

On the welcome screen, you can optionally Start Speed Test to check the speed and stability of your internet connection before the meeting.


Figure 1: With **Start Speed Test**, you can perform a quick measurement.

After about 20 seconds, you will receive a result. You can restart the Speed Test at any time (Figure 2).


Figure 2: The result of the Speed Test with a recommendation for participation in the video conference. If necessary, you can restart the **Speed Test**.

Tips for Participating with a Slow Internet Connection

If your connection is weaker, you can still participate in the video conference. If necessary, you can turn off your camera to save bandwidth (Figure 3). Participation is also possible with a weak connection. Disabling your own camera can help improve transmission quality.