Answers for private customers

The Knowledge Base for private customers is already largely up to date. A few individual articles are currently being revised and will be updated shortly. We thank you for your understanding and look forward to providing you with the latest information on using mailbox.

Please note: The Knowledge Base has changed slightly. Categories have been adjusted and any URLs stored in the old Knowledge Base are no longer valid.

The Meet Speed-Test

The OpenTalk speed test checks how fast your Internet connection is. If it is too slow, you can deactivate your camera for example.

Figure 1: The OpenTalk Speed Test checks how fast your Internet connection is. Clicking on "Start Speed-Test" (1) starts the test.

The speed test takes about 20 seconds.

Figure 2: The Internet speed test takes about 20 seconds.

After the test is completed, the result is displayed and a recommendation is made. If the connection is not very fast, for example, it may help to participate in the meeting without a camera. The test can be repeated as needed.

Figure 3: The result of the speed test is displayed with a recommendation. If necessary, you can also repeat the test via "Start Speed-Test" (2).