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Now you have different options (depending on the provided information)...

1)


  1. sends an e-mail with a reset code to the stored alternative a-mail address

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  1. sends a sms with the reset code to the given telephone number, if it matches the number, you provided in the setup. The number has to be entered in the format +49 171 12345678.

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  1. displays the telephone number for the password reset, if you have set a telephone password. Please note, that this number is only reachable from 9:00 am to 6:00 pm (also keep in mind the different time zones).

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  1. if you did not provide data for the password reset, but a client is still connected to the account, you can initiate the password reset via your own address   

Password reset via e-mail

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