Why does mailbox.org update their price plans?

For over 8 years, we have been providing a secure and privacy-focused communication platform with our own data centers in Germany and an extensive range of features. Since our inception, we have continuously expanded and improved our services, most recently with the introduction of the OpenTalk video conferencing solution. We are delighted that you have been using mailbox.org for some time now and we sincerely appreciate your trust in our services.

Due to the global economic climate, we have not been immune to the steadily rising costs for hardware acquisitions, data center energy, and fair wages, which we can no longer fully absorb on your behalf. As a result, our pricing structure will undergo a final change. This article will provide you with information about your options and how the transition process works, and will answers the most important questions.

Price plan updates at a glance

At a Glance

Key information at a glance:

  • mailbox.org is adjusting its pricing structure.
  • The old plans (Mail, MailXL, MailXXL, MailXXXL, Office, OfficeXL, OfficeXXL & OfficeXXXL) will be discontinued.
  • You can choose between PREMIUM, STANDARD, or LIGHT plans, which have already been introduced in 2021.

Which plans are affected by the change?

Affected by the transition are all mailboxes in the following legacy plans:

  • Mail
  • MailXL
  • MailXXL
  • MailXXXL
  • Office
  • OfficeXL
  • OfficeXXL
  • OfficeXXXL

These rates will no longer be offered by us. Customers who remain on any of the listed legacy rates, have the option to switch to one of our current plans (PREMIUM, STANDARD, and LIGHT) at any time.

Where can I find information regarding the new plans

Here is a quick overview about our most recent plans. More details about the plans, additional services and the pricing can be found here: https://mailbox.org/en/services

Which plans do you recommend?

Your current planOur recommendation
Mail - without own domain(s)STANDARD or LIGHT
Mail - with own domain(s)STANDARD or PREMIUM
Team-Accounts with shared invoicingSTANDARD or LIGHT

How do I switch plans?

You can change your plan at any time in the mailbox.org settings under mailbox.org | My Account | Contract and Fees. Once you have found a suitable plan, you can select and confirm it during your next login to our web portal or later in the mailbox.org settings.

What happens to Team-Accounts with shared invoicing?

As a team owner, you can conveniently make the plan change for your entire team. When making a plan change, you will receive an overview of all team accounts and their plan options.

How can I switch to annual payment?

Annnual payment provides the advantage of a discount. If this option does not appear in your settings after switching plans, please log out once and log in again. Then go to "Settings | mailbox.org | My Account | Add Credit to your Balance" and select "12 months = 30 € instead of 36 €" in the drop-down menu, right below your desired payment method (e.g., bank transfer).

Annual Payment

At present, we do not yet offer direct debit. So you need to take action yourself and deposit again before your contract term expires. We will remind you in good time, but we also recommend that you set a reminder. As things can always come up, it's best to pay again a few months before the contract term expires to prevent data loss. This offer does not apply to credit that you bring over from the old contract, but only to new deposits. Also, the desired months (12 or 24) must be paid at once so that our system can automatically grant the free bonus months.